SDK Support Engineer (B2B) - PICO

About Team

As a world-renowned VR/AR brand with independent innovation and R&D capabilities, PICO has been at the forefront of the consumer electronic market. We have teams in Northern America, Europe, Japan and South Korea. We are looking for a creative SDK Support Engineer to join us to build our AR/VR team, to develop and lead new optical module development for Pico products.

Responsibilities

- Work with multiple teams within the organization including sales, TPM, and SDK teams to ensure key deliverables of PICO B2B projects are met.

- Take ownership of SDK-related questions and issues, including troubleshooting, verification of root cause, reproducibility of the issue, reporting of the issue with engineering if necessary, and issue resolution

- Collect various B2B customer requirements and collate results to share with the Product teams

- Develop strong cross-functional relationships with B2B customers, in order to implement optimal integrity solutions

- Maintain and update open-source demo libraries on GitHub and other platforms.

- Create and maintain comprehensive technical documentation, including user guides, manuals, FAQs, and process workflows, to support both internal teams and B2B customers.

- Provide comprehensive product support and demos for events and Workshops

Minimum Qualifications:

- Bachelor’s degree with 3+ years experience working as a SDK engineer or technical support role for consumer electronics or related industries

- Proven experience in SDK development (Unity, Unreal Engine or native platforms)

- Experience in mobile app/game optimization, understanding of hardware and software constraints and related components

- Experienced in software project management or software technical support

Preferred Qualifications:

- Demonstrate experience in a customer-facing role within the information technology industry

- Ability to document and communicate complex technical concepts clearly to both technical and non-technical audiences

- VR/AR/MR and Android development experience preferred

- OpenXR knowledge and understanding preferred

- Strong communication, organizational, analytical, and problem-solving skills